Refund and Returns Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-returnable Items

We do not accept returns on the following:

Gift cards
Customized or made-to-order items
Innerwear or undergarments
Final sale or clearance items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted under the following circumstances:

Any item not in its original condition, is damaged or missing parts not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your returned item is received and inspected, we will send you an email notification confirming we have received your return. You will also be notified whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card provider—it may take time before your refund is officially posted.
Contact your bank—processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@bdbazarghat.com.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item or size was delivered.
To request an exchange, email us at support@bdbazarghat.com with your order details, and send your item to:
Dhanmondi 5, Dhaka 1205.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the gift wasn’t marked as a gift during purchase, or the order was shipped to the gift giver, the refund will be sent to the gift giver.

Shipping Returns

To return your product, please mail it to:
Dhanmondi 5, Dhaka 1205

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For any questions related to refunds and returns, feel free to contact us at:
support@bdbazarghat.com.